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FAQ

What is your minimum order quantity/value?
Each product has a different minimum order quantity requirement, it will be listed on each individual product page.

Beside of the minimum order quantity, your order value must also be at least $800 for each shipment.


Can I mix colors for my order?
Yes. Please select ‘Mix colors’ as color option, and specify a quantity for each color in the ‘Mix colors detail’ text box during check-out.
mix color order

What payment methods are available?
We accept all major credit cards vis PayPal.  In addition, buyers may also make their payment through wire transfers. Please contact us for detail.

What are the shipping costs?
We offer Free Shipping to most countries. Please click here for more detail.

Where do your products ship from?
All products are shipped from our global warehouse in Hong Kong.

What shipping method do you provide?
Express Mail Service provided by Hong Kong Post Office

How long will my order take?
If the item is in stock, your order will be processed within 1-3 business days of your purchase. After it's shipped out, average delivery times are 6 - 10 business days, depending on your location.

However, if the item is not in stock, an additional 7 - 10 business days would be taken. If this happen, we will let you know once your order is placed. You may also contact us before placing your order.

Can I track my order?
Yes, tracking number will be provided once order is shipped.

Will there be any customs charges or duties?
On international orders, every country has their own individual rules for determining applicable customs charges, taxes, or duties. The customer is responsible for all such charges and any applicable courier customs processing fees. Each country collects its own customs fees.

Can I order less than minimum value specified?
Yes. Orders with less than $800 are subject to shipping charges. Please contact us for additional detail.

What is your return policy?
If you received damaged or defective items, we will gladly replace them for free. To request a return service, please contact us.

How to contact your sales representatives?
inquiry@smartphonea2z.com